International Translation Day - Bridging Cultures

This Friday, Sept. 30, is International Translation Day. In celebration, ProZ.com, the online translator's community, is hosting a virtual conference on Friday, as well as "the great translation debate" tomorrow, Thursday. The International Federation of Translators (FIT) calls on local organizations to commemorate the day in some form.

Some national organizations, such as the British arm of PEN have heeded that call. Here in the U.S., the American Translators Association (ATA) lists the day on its calendar, but has nothing specific scheduled. In fact, that calendar entry simply links to the statement on the FIT website.

That statement encourages us to image a world without translators and asks how we would communicate with each other in such a world. It calls translators and interpreters "brokers of peace and mutual understanding". By contrast, the ATA homepage lists "Defense Secretary Leon Panetta says language training critical to U.S. interests, security" as an item in its Twitter feed.

I, for one, chose this profession to enhance global peace and mutual understanding among nations, not to aid U.S. (policy) interests. So I will celebrate the building of cultural bridges between peoples and ignore Mr. Panetta.

"Project Manage Your Life" Presentation at STC Meeting

As promised in my tweet last week, here is a summary of the presentation "Project Manage Your Life" by Anita Dhir that I attended at the Society for Technical Communications' meeting (New York Chapter) last Thursday.

Ms. Dhir started with the phases in managing any project: proposal - planning - implementation - closing down. When managing professional projects, managers and/or participants sign off on each phase before moving on. In one's personal life, such sign-off may involve soliciting the help of family or friends or outlining specific tasks for the following phase. The projects a person undertakes in his/her private sphere should align with that person's life goals, whatever form they may take. Just as in professional circumstances, life goals should also be SMART: specific - measurable - applicable - realistic - time-bound.

Another aspect of successfully managing one's life is good communication, which includes visual aspects, such as clothing, as well as the tone of conversations. It takes only 7 seconds to make a first impression, but 21 repeats to change that impression. This statistic shows how important it is to make a good first impression.

In addition, today many families, as well as work teams, are dispersed geographically. This means that important visual clues in communication, such as body language, are frequently missing when we speak with/write to family members or friends who are located far away. Photos and videos can help bridge that visual gap, but the tone of any communication must be controlled even more carefully, since it cannot be counterbalanced by visual clues.

Finally, project managing one's life helps to better allocate one's time, so that activities support achievement of one's life goals. After all, time is the only absolutely non-renewable resource, Ms. Dhir emphasized. Once it has elapsed, it can never be brought back.

Follow reliable translations on Twitter: @reliabletran.

Integrating Social Media Accounts

I finally took the plunge and signed up for Twitter (@reliabletran). My initial plan had been to ease into it slowly, mostly reading other people's tweets and tweeting infrequently myself. Next, I was going to sign up for a social media integration and scheduling tool to automate tweets at preset times. Es kommt immer anders als man denkt (It always works out differently from what one might have thought), as my mother would say.

During this start-up phase I tweeted about a blog post by Catherine Christaki that I had found helpful. As it turns out, Ms. Christaki is on Twitter (@LinguaGreca) and had been tweeting my blog posts for some time. She tweeted my existence on Twitter in her stream and now I have a number of Twitter followers. So now I have to tweet something to keep people interested.

As a result, I spent part of today trying to find an integration tool that would do the following:
1. Automatically post the title and a link to my blog posts to Twitter, LinkedIn, Skype and a box on my website's homepage
2. Let me schedule additional tweets to post only to Twitter at specific times
3. Allow me to post to the tool from my phone and netbook
4. Also automatically update specialized/non-US social networks, such as My STC, Xing and ProZ.

So I signed up for ping.fm, as well as TweetDeck and investigated HootSuite. I didn't sign up for that last one because they tweet paid ads in my Twitter stream unless I pay a monthly fee. Ping.fm allows automatic posting to Twitter, LinkedIn, my blog and a custom URL (i.e., my website), but does not support scheduling posts in advance. TweetDeck supports scheduling, but won't work with custom URLs. It will, however, send to ping.fm, among other accounts. Next, then, is piecing together a chain of different tools that will accomplish at least 1-3 above. (I haven't found anything that will let me do 4.) I am working on that ...

The next book I am reviewing for the Society for Technical Communication is "The Social Media Survival Guide" by Deltina Hay. Maybe it will shed some light on how to better handle this integration.

If you are on Twitter, let's follow each other. My handle: @reliabletran.

Good Client, Bad Client

Last week, I received an e-mail from an agency I had not worked with before asking whether I'd be interested in a particular translation project. I do get such e-mails from time to time, but for the most part these notes emphasize that the agency is looking for "your absolutely best price" or some other way of saying "we're looking for cheap labor". This agency was different, not just in their initial e-mail. Here is why I like my interactions with them so far:

Even though their initial e-mail was clearly sent to many translators, it told me how they had found me, why they needed to contact a number of translators at once, and what exactly they knew about this project so far (including sample text). While they did bargain about the rate I quoted them, they proposed an only very slightly lower rate and apologized for having to do so on this particular project. They were also willing to work with me in terms of my availability and have kept me informed each step of the way about the status of the project. As it turns out, their client is late in sending the source flies. Rather than simply assuming the translators they had assembled would work on this project during a different time frame than originally agreed upon, they only asked to be informed about our availability later on.

This is quite a contrast from another agency with whom I sometimes work, who simply informed its translators that it was trying out a new system that would require all of us to perform additional editing, as well as quality assurance for its existing TMs (which we have to use remotely) without any additional compensation. In the past, the agency had asked about my availability before assigning work. On Monday, I received an e-mail about a project from one of their end clients for whom I had translated before. That e-mail simply assumed I would take the project and deliver the translation by the next morning. Since I receive e-mail on my smartphone, I was able decline even while I was baking a cake for my neighbor's Labor Day party.

Because of time constraints, I may not wind up working on that first agency's project, after all, but I do look forward to other projects with them. As for the second agency, I think I'll be too busy when their next project comes around ...

More Conferences to Attend - Why?

Here I am, barely back from the International Translators Federation congress in San Francisco, and I just registered for my next conference. This time I'll be going to Boston for the American Translators Association conference.

Is all this jet-setting really worth it? Well, for one, I'm not exactly jet-setting. I try to find the cheapest way to get there (in the case of Boston that is a $15 or so ticket from a discount bus company), then find a cheap hotel that's accessible by public transportation. In Boston, this proved to be harder than it had been for other conferences, but I finally did find something cheaper than half a double room at the conference hotel. Telling from Google maps, it's even within walking distance of the conference - although a little bit of a hike. The conference fee itself is fixed, but I always register early enough to get the early-bird discount.

Despite the economizing, though, I do spend quite a bit of money on these trips. While I have only gotten work as a direct results of two conferences, establishing contacts with potential referrers and/or clients does seem useful to me. In addition, conferences do provide much more in-depth information on current trends and issues in the profession than magazines and online articles do.

Then again, maybe I'm just rationalizing these trips. I really like to travel and going to conferences gives me an excuse to do so. I always try to make room for at least a little exploration of the city in which I'm staying, even if that means staying up rather late or hauling my luggage with me while sightseeing just before the bus/plane back to New York.

I'd appreciate any suggestions on a. cheap accommodations in Boston (the reservation I made can still be cancelled) and/or b. things to see there on a Sunday (the conference ends late Saturday, so I'm staying over until Sunday).

Keeping Up With Your Field

I specialize in technical translations, particularly IT, but I haven't actually been an IT manager or technical writer for more than a decade. (I was both of these things -- consecutively, not simultaneously -- before embarking on a translation career in 2000.) So while I still deal with any electronics- or wiring-related problems at home and for friends and family, I no longer spend my days immersed in computers. Since technology changes fairly rapidly in this field, I need to make a conscious effort to keep up with the latest terminology.

To do so, I subscribe to a couple of technology magazines, such as Wired, and regularly read online computer articles at sites such as CNet. I do own some specialized computer dictionaries, but by the time such a dictionary is printed, it is already outdated. On my trips to Europe, I pick up the latest issue of various computer magazines so I can keep up with the German terminology in the field -- although much of that is English anyway.

IT is probably extreme in terms of terminological change, but even in less rapidly-changing fields, such as finance, new terms develop, or at least enter the mainstream vocabulary. Before the recent economic crisis, for example, few people knew that a number of risky financial instruments even existed, let alone knew what they were called. Now everyone is familiar with subprime mortgages and various types of swaps, among other terms.

Specialized printed dictionaries rarely can keep up with these changes in a timely manner. That is why most of us rely on online resources in our terminology research. I use LEO, the online German-English dictionary originally developed by the computer science department at the Technical University of Munich, extensively, in addition to various other sites.

What are some of your favorite online resources?

Report From the FIT Congress -- Part II

Last week, I summarized the first three of six sessions at the congress of the International Federation of Translators. Here are the remaining three summaries.

• Nicholas Hartmann "The Beginning of Wisdom: Some Practical Aspects of Technical Translation"
  
• Rosana Wolochwianski "Threat or Opportunity? The Emerging Role of Machine Translation Post-Editing"
  
• David Rumsey "The End Game: Knowing Your End Client"
  

Nicholas Hartmann "The Beginning of Wisdom: Some Practical Aspects of Technical Translation"

As a service provider, the translator is not only expected to provide a quality product on time, but also needs to be flexible and adaptable in terms of the client's terminological preferences and deadlines. Technical translations into German are frequently reviewed at the client's by German-speaking professionals with very good English skills, but not native fluency in English. This sometimes gives rise to "educated German disease": the belief of German third-party reviewers that their English is superior to that of the native-speaking translator. Coupled with the tendency of large companies to develop their own in-house terminology/terminological preferences, this poses a challenge for the translator. When working through an agency, it may be difficult to have that terminology clarified, since access to the client and its subject-matter experts will be restricted, if not impossible. For this and other reasons, translators should aspire to work for direct clients, rather than agencies. However, such terminology discussions and potential evaluation/revision of source text, if that text is unclear, do take time for which the translator ought to be compensated. One way to do so is to charge a per-project fee. Another is to try to charge a higher per-word fee to incorporate that extra work.

Rosana Wolochwianski "Threat or Opportunity? The Emerging Role of Machine Translation Post-Editing"

Historically, machines have increasingly replaced repetitive human tasks, and machine translation is no exception here. However, machines cannot make ethical decisions, so a human post-editor is still required to ensure that the machine output is accurate. There are three types of post-editing of machine translated text: full editing fixes stylistic issues and makes the text read smoothly, minimal/partial editing renders the document understandable and rapid editing only removes the most blatant/significant errors. End users' expectations of the quality of the text are frequently lower than the expectations of experienced translators. Translators working as post editors must lower their quality standards, particularly when asked for partial or rapid editing. Such constant exposure to flawed language, however, may affect the post editor's linguistic development in the long term. I would add that minimally edited machine translation, among other issues, also promotes acceptance of lower-quality text in the general population who keeps reading/hearing ungrammatical or confusing language in various media.

David Rumsey "The End Game: Knowing Your End Client"

Freelance translators are at the end of the chain from end client via agency to the translator. But the agency's contact at the end client has his/her own supervisor, who also has a supervisor, ... Each person in that chain has his/her own needs and perceptions of the translation process. This means different players in this chain emphasize a different pillar in the service matrix: speed, quality or price. To meet these competing demands, the translator must remain flexible, particularly when dealing directly with end clients. By understanding the client's own system -- i.e., what steps precede the translation, how the completed translation will be used -- the translator can provide a better product and ensure smoother collaboration with the end client. Such information about the end client is, however, usually not available when working with agencies. Translators should therefore try to work directly with end clients as much as possible. In the ensuing discussion I also noted that there are also stakeholders beyond the end client, namely the audience for the completed translation, such as the readers of a manual for an electronic device. (See also my guest post about audiences on the ATA Science & Technology division's blog ).